Patient App Terms

The Medly app is provided by Vertex Labs Ltd (“Medly”, “we”, “us”). It lets you see information that clinics using Medly keep about you, once you have linked the app to your record at the clinic. By using the app you agree to these terms.

The app is free for patients. Your clinic pays for Medly.

In an emergency, call 112 (or 999 in Kenya) or go to the nearest hospital. Do not use the app.

The app shows what your clinic has recorded. It does not diagnose, give medical advice or replace talking to a doctor, nurse or pharmacist. If something in your record worries you or looks wrong, ask your clinic. Any reminders the app gives are there to help you, but you remain responsible for taking medicine as your clinician told you.

The app can remind you when a dose is due. Reminders are a convenience, not a prescription, and they are only as accurate as what you record.

• For medicines taken every few hours, the next reminder is counted from the moment you tap Taken. Tap it only when you have actually taken the dose. If you tap it late, early, or without taking the dose, the next reminder will be at the wrong time.
• Times are worked out from what your clinic recorded, or what you entered for medicines you added yourself. If they differ from the instructions your prescriber or pharmacist gave you, or from the medicine’s label, follow those instructions and ask your clinic to correct the record.
• If you miss a dose, do not take two doses to make up for it unless your prescriber or pharmacist tells you to. If you think you have taken too much of a medicine, get medical help straight away: call 112 (or 999 in Kenya) or go to the nearest hospital.
• Reminders can be late or not appear if your phone is off, its clock is wrong, notifications are turned off, or the phone limits apps in the background.

You are responsible for taking your medicine as prescribed. To the extent the law allows, Medly is not responsible for harm that results from doses recorded inaccurately in the app, from taking medicine against your prescriber’s or pharmacist’s instructions, or from a reminder that did not arrive.

• You must be 18 or older to have your own account. A parent or guardian may manage a child’s record where the clinic allows it.
• Use details that are true and your own. Do not sign in as anyone else.
• Keep your phone locked and your sign-in private. Anyone who opens the app on your phone can see your records. If you lose your phone, tell us at hospitals@medly.africa.

• Each clinic owns and is responsible for the records it keeps about you. Medly stores and shows them on the clinic’s behalf.
• You link the app to a clinic’s record yourself, and you can unlink it. Clinics you link see your allergies, diagnoses, medicines and lab results from each other so they can treat you safely. Doctors’ notes stay with each clinic. You can turn sharing off in the app at any time.
• To correct something in your record, ask the clinic that wrote it. Medly cannot change clinic records.
• What you add yourself, such as medicines you bought, is yours. Clinics you are linked to can see it and may keep a copy in your record.

Do not try to see other people’s records, break or overload the app, copy it, or use it for anything unlawful. If you do, we may close your account.

Our Privacy Policy explains what we collect, why, and your rights. We never sell your records or anything that identifies you, and we do not show ads.

You can stop using the app and delete your account at any time. Deleting your app account does not delete the records your clinics keep, because they need them to care for you and the law may require them to keep them. Ask each clinic if you want something removed.

We work hard to keep the app working and your records accurate as your clinic entered them, but we cannot promise it will always be available. We are not responsible for decisions made by your clinic, for losses caused by relying on the app instead of your clinician, or for the matters set out under Medicine Reminders. Nothing in these terms takes away rights you have under the consumer or data protection law of the country you live in.

If we change these terms in a way that matters, we will tell you in the app before the change takes effect.

These terms are governed by the laws of the Federal Republic of Nigeria, and the courts of Lagos State can hear any dispute. If you live in Kenya, you can also bring a dispute in the Kenyan courts and complain to Kenya’s Data Protection Commissioner.

Email: hospitals@medly.africa